Refund Policy

We understand mistakes happen so at Impi Sportswear we are more than happy to exchange garments due to incorrect fit or change of mind provided that the item is returned in the same condition it was received.

If you are not happy with your new Impi product, we will consider refunding or exchanging the item(s) provided the item has not been damaged.

Sale items however may not be returned or exchanged unless they have a manufacturing fault.

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused, unwashed and in the same condition that you received it.

To complete your return, we require a receipt or proof of purchase.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error, or are returned more than 30 days after purchase, can unfortunately not be refunded or exchanged.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@impisportswear.com.au

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged due to a manufacturing fault. If you need to exchange it for the same item, send us an email at hello@impisportswear.com.au and we will provide with the return address.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If your item was a fabulously generous gift from someone the refund will need to be directed through the purchaser so that we are able to process the refund to the purchaser directly, following their method of payment. OR offer you an exchange if you do not want to follow the refund procedure.

Shipping
To return your product, please email us at hello@impisportswear.com.au for details on where to return the item.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping (if applicable) will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

All customs duties and taxes are for the receivers account and are not calculated into shipping costs.